Spa Coordinator

Role Description

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We're looking for a friendly, outgoing, organized, and detailed-oriented Spa Coordinator to join our team at The Parlour!

Our Ideal Candidate:​

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• Has a warm, welcoming personality. You're naturally friendly, approachable, and know how to make someone feel comfortable from the moment they walk in.

• Is extremely detail-oriented and organized. You notice the little things, can juggle multiple responsibilities, and understand that small details make a big difference.

• Is proactive and resourceful. You don't need to be told every little thing that needs to get done. You can recognize a problem, think critically, and work toward a solution.

• Is comfortable with sales. You enjoy educating people about services and products, making thoughtful recommendations, and helping clients find what works best for them. 

• Is tech-savvy and adaptable. You're comfortable learning new software, troubleshooting basic issues, and figuring things out when something doesn't go according to plan. 

• Has a genuine interest in skincare and aesthetics. You enjoy learning about treatments, products, and the beauty and wellness industry.

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Responsibilities​

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Client Communication & Scheduling

• Answer incoming calls and respond to client inquiries in a friendly, professional, and knowledgeable manner.

• Clearly and accurately communicate treatment information, pricing, promotions, and spa policies.

• Schedule appointments for new and returning clients, ensuring accuracy and optimizing the appointment book to minimize unnecessary gaps and maximize efficiency.

• Follow up with prospective clients who have inquired but haven't booked, first-time clients, clients who have experienced issues, and clients we haven't seen in a while.

• Help create a consistently welcoming, personalized experience from the first interaction through checkout.

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Sales & Client Retention

• Take a consultative approach to recommending treatments, skincare products, packages, and memberships based on individual client needs.

• Identify appropriate opportunities to introduce clients to additional services and membership benefits without being pushy.

• Build relationships that encourage client loyalty, retention, and referrals.

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Inventory & Daily Spa Operations

• Receive, unpack, organize, and properly store inventory deliveries.

• Maintain regular inventory counts, monitor stock levels, and communicate replenishment needs to the owner.

• Ensure treatment rooms are stocked with necessary supplies, including linens, back-bar products, and treatment essentials.

• Monitor general spa supplies, including cleaning products, reception amenities, and other operational necessities, and coordinate reordering as needed.

• Maintain the overall cleanliness, organization, and presentation of the spa, including reception, common areas, and treatment spaces.

• Assist estheticians with treatment preparation as needed, including preparing hot towels, setting up treatment beds, and replenishing supplies.

• Help monitor and maintain current licenses, certifications, and other required documentation.

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Marketing & Promotions

• Help create, schedule, and distribute promotional emails and announcements.

• Assist with communicating promotions through social media and other marketing channels.

• When time permits, support social media content creation, including posts, stories, reels, and behind-the-scenes content.

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Preferred Experience
 

While personality, work ethic, and willingness to learn are incredibly important to us, preference will be given to candidates with:

• Previous front desk, reception, or spa coordination experience in a med spa, dermatology practice, cosmetic clinic, or similar environment.

• Familiarity with professional skincare products, facial treatments, laser hair removal, and other aesthetic services.

• Experience using appointment scheduling, point-of-sale, or client management software.

• Previous experience with consultative sales, client retention, or membership sales.

• Basic familiarity with email marketing platforms and social media content creation.

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We believe in taking care of the people who help take care of our clients!

• Competitive Pay: Compensation that reflects your experience, skills, and the value you bring to our team.

• Complimentary Services: Enjoy select treatments at The Parlour so you can experience firsthand the services we offer and confidently share your knowledge with clients.

• Employee Product Discounts: Enjoy special pricing on skincare products to help you maintain your own skincare routine.

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Sound Like You?

At The Parlour, we take our work seriously, but that doesn't mean we don't have fun doing it.

We're a small, close-knit team that values professionalism, attention to detail, kindness, and creating a space where clients genuinely enjoy spending their time.

We're looking for someone who can balance being the friendly, chatty face of the business with being the organized, dependable person who helps keep everything running behind the scenes.

If you're a people person who loves skincare, thrives on staying busy, and can be both the life of the conversation AND the person who catches the little details everyone else misses, we want to meet you!